Privacy Policy
Privacy Policy
This Privacy Policy explains how Utopian, Inc. ("we", "our", "us") collects, uses, and protects personal information through our Services. By using our platform, you agree to this policy.
1. What We Collect
- Account information (e.g., name, email, login credentials via Clerk)
- Usage data (e.g., API calls, logs, feature usage)
- Payment details (handled by Stripe)
- Support or feedback communications
- Input/output content sent to our AI Agents
2. How We Use Data
- To operate and improve our Services
- To provide support and respond to inquiries
- To monitor abuse, security, and performance
- To bill and collect payments
- To send transactional emails (via SendGrid)
3. Legal Basis
For EU users, we process data based on contractual necessity, legitimate interest, and user consent, as applicable under GDPR.
4. Sub-Processors
We use trusted third-party services to operate our platform:
- Google Cloud Platform (infrastructure)
- Amazon Web Services (infrastructure)
- Clerk (authentication)
- Vercel (frontend hosting)
- Upstash (infrastructure)
- Stripe (billing)
- Redis (caching)
- SendGrid (email)
- Mixpanel (analytics)
- Segment (analytics)
- New Relic (logging and tracing)
- LangSmith (tracing)
- OpenAI (AI models)
- Anthropic (AI models)
- xAI (AI models)
- Perplexity (Search)
- Groq (Inference)
- Modal (Inference)
5. Retention
We retain data as long as needed to provide our Services. We do not impose a fixed retention period by default.
6. Your Rights
If you’re based in the EU, you have the right to access, correct, delete, or restrict your personal data. Contact us at support@utopianlabs.ai to make a request.
7. Cookies
We use cookies for session management and usage analytics. You can disable cookies in your browser settings.
8. Security
We use encryption, access controls, and monitoring to keep data secure. However, no system is 100% secure, and you use the Service at your own risk.
9. Changes to This Policy
We may update this policy occasionally. For material changes, we’ll notify users via email. The latest version is always available on this page.
10. Contact
For any privacy-related questions or requests, email us at support@utopianlabs.ai.